Straightforward IT Support for Small Businesses
Reliable support, Microsoft 365 management, security and fast help when your business needs it. From reactive break-fix to a strategic IT partnership — pick the level that matches where you are.
Monthly plans
From break-fix to strategic partner
Each tier is a different relationship — not just more users. Choose the level of involvement you want.
Essentials
Reliable helpdesk
"The everyday helpdesk, patching and Microsoft 365 admin your team needs to just get on with work."
+ VAT · billed monthly · scales with team size
Best for: Sole traders & small teams that need dependable day-to-day support
- Unlimited remote helpdesk (business hours)
- Microsoft 365 & email admin
- Automated security patching
- Antivirus & MFA setup
- Monthly device health check
- Next-business-day response
Free 20-min discovery call · No obligation
Managed Care
Fully managed IT
"Proactive monitoring, cloud backup and a 4-hour priority SLA so problems get caught before they cost you."
+ VAT · billed monthly · scales with team size
Best for: Growing businesses that can't afford downtime
- Everything in Essentials, plus:
- 24/7 remote monitoring & alerting
- Priority 4-hour response SLA
- Microsoft 365 backup included
- Endpoint protection & ransomware rollback
- Quarterly business review
- User onboarding & offboarding
Free 20-min discovery call · No obligation
Managed Care Pro
IT partnership
"Your outsourced IT department — onsite when you need it, plus strategic guidance from a named lead."
+ VAT · billed monthly · scales with team size
Best for: Established businesses needing a strategic IT partner
- Everything in Managed Care, plus:
- Onsite visits included (Staffordshire)
- Named technical account lead
- Quarterly IT strategy & roadmap
- Annual cyber-security audit
- Cyber Essentials readiness support
- Out-of-hours emergency line
Free 20-min discovery call · No obligation
local businesses supported
average first response
monitored uptime in 2025
Cyber Essentials ready
Just need occasional help? Pay-as-you-go remote or onsite support is £95/hour — no plan, no minimum spend. On-site support is also available when required on any plan and charged separately.
Request custom quoteWhat's included vs optional
No surprises on your invoice
Everything to the left is included in the monthly fee. Everything to the right is billed only if you ask for it — at clear, published rates.
Included in every plan
- Remote helpdesk support
- 24/7 system monitoring (Team plans)
- Microsoft 365 administration & support
- Security patching & updates
- MFA & account security
- Backup health checks
- UK-based engineers
- Plain-English advice
Optional add-ons
Microsoft 365 licensing
Business Basic / Standard / Premium at competitive rates.
Endpoint security suite
Next-gen antivirus + EDR on every device.
Cloud backup storage
Per-user M365 + server backup with 12-month retention.
Website maintenance
Updates, hosting, security & uptime monitoring.
Cyber Essentials certification
Full audit, remediation and certification process.
VoIP phone systems
Business phone lines, mobile apps & call routing.
Onsite emergency support
Out-of-hours and weekend call-outs at a published rate.
Hardware procurement
Laptops, desktops and accessories sourced at trade prices.
Why local businesses choose us
A different kind of IT company
UK-based support
Real engineers in Staffordshire — no overseas call centres.
18-min average response
Most issues resolved the same day, often within the hour.
Security baked in
Patching, MFA, antivirus and backup checks on every plan.
Plain English
No jargon, no upsells — just clear advice you can act on.
What happens next?
Onboarding without the headache
From first call to fully supported, here's exactly what working with us looks like.
- 1
Free discovery call
20 minutes on the phone to understand your team, your kit and what's been frustrating you.
- 2
IT audit & proposal
We document your current setup, flag risks and send a fixed-price proposal — usually within 3 working days.
- 3
Migration & setup
Smooth handover from your current provider (or DIY setup). Zero downtime, fully documented.
- 4
Ongoing support
You get a named team, quarterly reviews and one number to call when anything IT-related comes up.
Frequently asked questions
Everything else you might want to know.
Ready to stop worrying about IT?
Book a free 20-minute discovery call. We'll review your setup, answer any questions, and quote you fairly — no pressure, no jargon.
Average reply time: under 2 hours during business hours.