Do you charge for a call-out?

No separate call-out fee within Tamworth, Lichfield and the surrounding villages — you pay for the time on site. Further afield we'll agree any travel cost with you before we book the visit.

Can you help remotely instead of visiting?

Usually, yes. Most software, email, Microsoft 365 and printer problems are sorted over a secure remote session, which is quicker and cheaper than a visit.

Do I have to sign a contract?

Never. Use us ad-hoc whenever something breaks, or pick a monthly plan if you'd rather have priority response and a fixed cost. Plans are month-to-month.

What does business IT support cost?

Home Care is £19 a month. Business plans are £39, £69 or £99 per user per month depending on the level of monitoring, backup and SLA you need. On-site support is available when required and charged separately.

Do you support Macs as well as Windows?

Yes — Windows, macOS, iOS and Android, plus Microsoft 365 and Google Workspace. We also handle printers, Wi-Fi, NAS units and networking kit.

How quickly can you get to me?

Remote help is often same-day. On-site visits are typically next working day, and plan customers get priority booking with a 4-hour response SLA on Managed Care.

// Tech support

IT support for homes & businesses.

Friendly, plain-English tech help — on-site across Tamworth and the Midlands, or remotely anywhere in the UK. No contracts, no jargon, no surprise bills.

For your home

From "my printer's stopped working" to "I just got a new laptop and don't know where to start" — we'll come round, sort it, and explain what we did.

Printers & scanners
Set up, troubleshoot, get them talking to every device.
PC & Mac help
Tune-ups, software setup, migrations, training, the lot.
Security & backups
Antivirus, password managers, cloud backups, parental controls.
1-to-1 training
Patient, plain-English help with whatever's been bugging you.

For your business

Reliable IT for small teams — sole traders to 50-seat offices. We handle the kit, the cloud, the security and the day-to-day "it's not working" stuff.

Cyber & backups
Endpoint security, Microsoft 365 hardening, automated cloud backups.
Email & accounts
Microsoft 365 / Google Workspace setup, migrations, user admin.
Hardware support
Repair, refurb and supply of laptops, desktops and peripherals.
Printers & scanners
Set up, share and troubleshoot office printers and scanners.
Ad-hoc support
No contracts — pay-as-you-go hourly, half-day or full-day rates.

Rates

Hourly, half-day or full-day — see live pricing in the booking form below.

Where

On-site across Tamworth, Lichfield, Sutton Coldfield, Burton & surrounding villages. Remote support UK-wide.

Ad-hoc or monthly

Pay-as-you-go for one-off jobs, or pick a monthly plan below for priority response, included on-site time and a fixed monthly cost.

// Monthly support plans

Monthly support plans

Each plan includes a simple monthly support retainer with priority response, included on-site time and ongoing support for your home or business. No long contracts — cancel any time with 30 days' notice.

Home users

Home Care

For households who'd rather call than Google it.

£19/ month + VAT

Monthly support retainer

Unlimited remote support (fair use)
1 on-site visit per quarter included
Priority booking — same / next day
10% off any extra on-site time
Annual security & backup health-check

Enquire about Home Care

Essentials

The everyday helpdesk for sole traders & small teams.

£39/ user / month + VAT

Monthly support retainer

Unlimited remote support (business hours)
Microsoft 365 / Google Workspace admin
Automated patching & antivirus
MFA & account security setup
Next-business-day response

Enquire about Essentials

Per user

Managed Care

Fully managed — proactive monitoring, backup and priority SLA.

£69/ user / month + VAT

Monthly support retainer

Everything in Essentials, plus:
24/7 remote monitoring & alerting
Microsoft 365 backup included
Priority 4-hour response SLA
Endpoint protection & ransomware rollback
Quarterly business review

Enquire about Managed Care

Plans are billed monthly by Direct Debit or card. Included on-site visits don't roll over. Extra time outside your plan is charged at your discounted plan rate.

// Book a visit

Book on-site tech support

Printers, laptops, email, Microsoft 365 — anything that's easier to fix in person. Local area only.

Or call 01827 802164·Get a written quote

Tech support FAQs

Running a business? See our business IT support plans or browse all services.